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Delivery Policy

THANK YOU FOR YOUR ORDER

Every product in our store comes with insured shipping & handling. We want to make sure you get your items as quickly as possible and process all  orders within 3-5 business days. 

Due to high number of orders we currently experience, please allow us to inform you by email about the expected delivery timeline.

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are depending on the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

TRACKING
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier. We are not able to process any refund or replacement for free and you may need to place the order again. 

DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we are unable to make any changes.    
Please note that any orders that have already been packed or shipped cannot be canceled.

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order.

Please note we work with international suppliers. While some items may arrive in just few days, for others it may take up to 35 days to be delivered.

The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments.

You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties.

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